SHIPPING POLICIES AND PROCEDURES:
If you are a new patient at EssentialRx Pharmacy, we will call you for your shipping address, billing information and email. If you are an existing patient and your practitioner calls in a prescription for you, we will automatically charge your credit card and ship to the address we have on file. If you do not want your credit card information kept on file, you must notify us. Please note this will cause a delay in shipping your medication to you.
All patients are responsible for updating any address, email and billing changes in a timely manner. We will attempt to call you if we are unable to process the credit card, but it is ultimately the patient’s responsibility. Prescriptions will not be processed or made until we have received payment.
We accept American Express, Visa, Master card and Discover. We accept FSA cards and HSA cards but please be aware that the flexible spending accounts do not cover shipping. You will need to provide a credit card for the shipping fee. You may also mail us a check for the total amount and once your payment is received, we will make your medication and ship it to you.
Be sure to provide your complete address. Failure to provide an address change, apartment number, suite number, or a building number can cause your package to be delayed and it would be an expense for which neither the shipper nor EssentialRx Pharmacy would be liable for. Once delivery is confirmed by the shipper your package is considered delivered.
We will not be held responsible for delayed packages due to "Unforeseen Circumstances" such as weather conditions or disasters that prevent the shipper from making delivery. The Carrier has the right to leave a notice if they feel it is an unsecured location to leave the package. It's your responsibility to contact the carrier and decide to retrieve the package. EssentialRx Pharmacy has no control over shipping delays once the medication leaves our pharmacy.
We do not insure packages sent with the post office for shipping purposes and will not be held responsible for lost or damaged goods. We are not responsible for packages left outside or in P.O. Boxes for an excessive amount of time. It’s the patient’s responsibility to retrieve and properly store their medication. We will not reimburse or replace the product under these circumstances. You will be charged by us to replace the product along with all shipping fees.
Below are the shipping timelines and Prices:
Economy | $49.00 and up | 5 to 8 business days | Free |
Economy | 0lb–5lb | 5 to 8 business days | $9.99 USD |
If you have any questions regarding the shipping of your medication, please contact the pharmacy at 508-363-6602.